The Policy relates to personal information we handle about our customers, visitors to our websites and other members of the public.
In this policy document any reference to “Servilles” includes Servilles Limited and any of its subsidiaries, affiliates or related entities.
Collection of Information
We collect personal information which is necessary to conduct business with you.
Servilles and its service providers may use your personal or business information and information you have supplied for such purposes including to:
- identify you to provide better customer service to you, your business partners and employees
- perform authorised transactions with you and your associated service providers
- operate our business as it applies to you
- keep you informed about Servilles products and services and those of relevant business partners
- protect our lawful interests
- fulfil legal and regulatory obligations
Use and disclosure of your Information
Servilles uses and discloses your personal information and the information you supply in many ways necessary for us to do business together: product promotion, registration and product/service activation, provide transactional services and client support and for secure access to Servilles websites.
We may from time to time hire a third party to act on our behalf for projects such as market research. We will provide information to these third parties specifically for use in connection with these projects. The information we provide will be protected by a confidentiality agreement that will obligate the third party to use the information solely to complete the specific project.
Other than as specified above, we release account and other personal information only when release is required by law or necessary to enforce or apply our terms and conditions or protect the rights of Servilles, our customers or other third parties.
Servilles may contact you about product upgrades and new product releases and to inform you of new services relevant to your business, including special offers. A number of laws are in place to limit direct marketing activity and you may notify us at any time that you do not want to receive any marketing communications from Servilles.
Disclosure to third parties
We may provide your personal information to our related bodies corporate and our service providers who assist us with client contact, archival, auditing, accounting, legal, business consulting, banking, delivery, data processing, automated communications, website or technology services.
Some of the third parties described above including our service providers may be located in other countries. You acknowledge that while these parties will often be subject to other confidentiality or privacy obligations, they may not in all cases be subject to the specific requirements of New Zealand privacy laws.
We reserve the right to disclose your personal information when we believe it is appropriate to comply with the law, facilitate court proceedings or to protect our rights.
Other information we collect
If you choose to post comments for other users, we will collect the information you provide to us.
If you send us personal correspondence, such as emails or letters, or if third parties send us correspondence about your activities or post comments on the Servilles site, we may collect such information into a file specific to you.
Updating Your Personal Information
Servilles allows you to alter your personal data when you are logged into the website.
If you believe that any of your personal details which we are processing are inaccurate or incorrect, please contact us immediately.
If you have subscribed to our services or have made an enquiry about the services we offer we may send you occasional and targeted promotional e-mails about the services and special deals we offer unless you have opted out of receiving these.
Servilles fully complies with the requirements of the New Zealand Unsolicited Electronic Messages Act 2007 with Express and Inferred consent. Servilles includes a structured opt out facility on all commercial electronic messages. Additionally, our site provides you the opportunity to manage your own Personal Profile, including email preferences (Personal Preferences), allowing you to opt-out at any stage from receiving such communications.
If you are a subscriber to Servilles services we reserve the right to contact you regarding critical website updates and key alerts indicating outstanding requests.
Finally, your email address may also be used if it becomes necessary to contact you individually for any reason.
We protect your credit card information during transmission by using the Secure Sockets Layer (SSL) protocol, which encrypts your information when transmitted over the Internet. Your credit card details are not held by Servilles and cannot be accessed by Servilles personnel.
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Cookies can be used to recognise you as a member and can be used to automatically configure services.
When you visit our website, we may record your “IP addresses” and information on the type of operating system (e.g. Windows or Apple OS) and browser software (e.g. Microsoft Internet Explorer, Chrome, Safari, Firefox etc.) you are using. This information is used to diagnose problems with our service and for planning capacity and compatibility. Your IP address may also be used to help gather aggregated demographic information, such as which ISP you are using or what country you are connecting from.
Advertising and Third Party Links
The Servilles website may contain links to a variety of third party sites to enhance the member experience. We have no control of either the content or privacy policies of such sites, nor should such links be considered an endorsement of these sites except where otherwise noted. We encourage you to review the policies of such third party sites prior to submitting any personal information to them.
From time to time, our privacy policies may change due to developments in business practice and/or due to changes in the law. So you should periodically review this page for the latest information on Servilles policies and practices.